Question 1

What is D-Card?

Accepted Answer

D-Card is a digital business identity platform. Create a professional digital card, share it with a QR code or public link, and save cards you receive.

Question 2

How do I create an account?

Accepted Answer

Download the app or use the web sign-up. Enter your email or phone, set a password, and verify via OTP sent to you.

Question 3

How do I create a new card?

Accepted Answer

From the Cards screen tap Create, pick a template, fill in your name and contact details, and save. The card gets a unique link and QR code.

Question 4

How do I scan a QR code to save a card?

Accepted Answer

Open the app, go to Scan, and point your camera at the QR code. The card will open; tap Save to add it to your scanned list.

Question 5

How do I create a business profile?

Accepted Answer

Go to Profile → Business and tap Create. Enter company name, type, and optional details. You can add a logo and team later.

Question 6

I forgot my password. How do I reset it?

Accepted Answer

On the login screen tap Forgot password, enter your email, and submit. Use the reset link sent to your email to set a new password.

Question 7

What are the upload size limits?

Accepted Answer

Image and video limits are shown in the upload screen and in app settings. Typical limits: images up to 5 MB, videos up to 50 MB. Plan limits may apply.

Question 8

How do I turn notifications on or off?

Accepted Answer

Go to Settings → Notifications. You can enable or disable in-app and (if available) push notifications per type.

Question 9

How do I create a support ticket?

Accepted Answer

Go to Help or Support → Create ticket. Choose a category, describe your issue, and submit. You’ll get updates in the app and by email if provided.

Question 10

Where is the privacy policy?

Accepted Answer

Open the app menu or footer and tap Privacy policy, or visit the static page at /privacy-policy. It explains how we collect and use data.

Question 11

What plans and limits do you offer?

Accepted Answer

Card limits and feature entitlements depend on your current plan assignment. Paid self-serve checkout is not available in the current MVP. If D-Card introduces paid plans later, additional terms will be shown at purchase time.

Question 12

Who can view my public card?

Accepted Answer

Anyone with your public URL or QR can view the information you chose to include on the public profile/card.

Question 13

What are Business Networks & Associations?

Accepted Answer

You can select professional networks, chambers, and associations on your profile so they appear with your public business identity when enabled.

Question 14

How do I contact support?

Accepted Answer

Use in-app Help → Contact / Support ticket, or email the support address listed on https://d-card.io/contact and https://d-card.io/support.

Question 15

How do I verify my email or phone?

Accepted Answer

After sign-up you receive an OTP. Enter it in the verification screen. You can resend OTP from the same screen if it expires.

Question 16

How do I edit my card?

Accepted Answer

Open the card from your list and tap Edit. Update any field, then Save. Changes are reflected immediately on your public link.

Question 17

Can I add a card without scanning?

Accepted Answer

Yes. If someone shared a link, open it in the app or tap Add by link and paste the URL to save the card.

Question 18

How do I add my company logo?

Accepted Answer

In Business profile edit, tap Logo and upload an image. Supported formats: JPG, PNG, WebP. Keep file under the size limit shown.

Question 19

I did not receive the OTP. What do I do?

Accepted Answer

Check spam and wait a few minutes. Use Resend OTP on the verification screen. Ensure the email/phone you entered is correct.

Question 20

Which image formats are supported?

Accepted Answer

We support JPEG, PNG, and WebP for images. For best quality and size, WebP is recommended.

Question 21

Where do I see unread notifications?

Accepted Answer

Open the Notifications section from the menu or bell icon. Unread count is shown on the icon when you have new items.

Question 22

How do I check my ticket status?

Accepted Answer

Open Support → My tickets. Each ticket shows status (e.g. Open, In progress, Resolved). Tap a ticket to see replies.

Question 23

Where are the terms and conditions?

Accepted Answer

Find Terms of service or Terms and conditions in the app menu or at /terms-and-conditions on the web.

Question 24

How do I delete my account?

Accepted Answer

In the mobile app go to Settings → Privacy & Security → Delete Account. You submit a request that an admin reviews. Instructions are also on https://d-card.io/account-deletion.

Question 25

How do I create my first card?

Accepted Answer

Go to Cards → Create. Choose a template, add your details, and save. You can edit and share the card anytime.

Question 26

How can I share my card?

Accepted Answer

Share your card link from the card detail screen, or share the QR code image. Recipients can view without an account.

Question 27

Where is my list of scanned cards?

Accepted Answer

Go to the Scanned or Links section in the app. All cards you’ve saved appear there; you can open, call, or remove them.

Question 28

How do I change my password?

Accepted Answer

Go to Account or Profile → Security → Change password. Enter your current password and the new one twice, then save.

Question 29

Which video formats can I upload?

Accepted Answer

Supported video formats include MP4 and QuickTime. Keep file size within the limit shown in the upload screen.

Question 30

How do I delete my account?

Accepted Answer

Go to Account → Delete account. Follow the steps and confirm. Data is removed as described in our privacy policy. This action is irreversible.

Question 31

How do I report a security issue?

Accepted Answer

Email the security contact listed in the Security page (https://d-card.io/security). Do not use public support tickets for sensitive vulnerability reports when possible.

Question 32

Where do I get my card QR code?

Accepted Answer

Open your card and tap QR code. You can download the image or print it. The QR points to your card’s public URL.

Question 33

The scan is not working. What should I do?

Accepted Answer

Ensure camera permission is allowed, lighting is good, and the QR is clear and flat. Try opening the card via link if scan still fails.

Question 34

What is an API key and how do I use it?

Accepted Answer

An API key lets external apps access your data on your behalf. Create one in Account → API keys. Keep it secret and revoke if compromised.

Question 35

How long do you keep my data?

Accepted Answer

We retain data as long as your account is active and as needed for legal and operational purposes. See our privacy policy and data retention section.

Question 36

Do I need the app to view a D-Card?

Accepted Answer

No. Recipients can open an active public card link in a browser without installing the D-Card app.

Question 37

What are card templates?

Accepted Answer

Templates define the layout and style of your card. Choose one when creating a card; you can change colors and some content.

Question 38

Can I create more than one card?

Accepted Answer

Yes, subject to your account entitlements. The app shows your current card limit when creating a card.

Question 39

Is there a limit on how many cards I can create?

Accepted Answer

Limits depend on your plan. Check Account or Billing for your current limit. You can delete old cards to free space.

Question 40

What does the QR code contain?

Accepted Answer

Your card QR encodes your public card URL so others can open your shared profile in a browser or app.

Question 41

What are Scanned Cards?

Accepted Answer

Scanned Cards are cards you saved from a scan or share. They appear on the Scanned Cards tab. You cannot edit someone else’s card content.

Question 42

How do I remove a scanned card?

Accepted Answer

Open Scanned Cards, open the card, and use the remove/delete action available for scanned cards.

Question 43

Can I change my card template and colors?

Accepted Answer

Yes. Open the Card Designer to pick a template and customize the available color slots. Template layouts are provided by D-Card; your business content remains yours.

Frequently asked questions

Frequently asked questions

Frequently asked questions

What is D-Card?+

How do I create an account?+

How do I create a new card?+

How do I scan a QR code to save a card?+

How do I create a business profile?+

I forgot my password. How do I reset it?+

What are the upload size limits?+

How do I turn notifications on or off?+

How do I create a support ticket?+

Where is the privacy policy?+

What plans and limits do you offer?+

Who can view my public card?+

What are Business Networks & Associations?+

How do I contact support?+

How do I verify my email or phone?+

How do I edit my card?+

Can I add a card without scanning?+

How do I add my company logo?+

I did not receive the OTP. What do I do?+

Which image formats are supported?+

Where do I see unread notifications?+

How do I check my ticket status?+

Where are the terms and conditions?+

How do I delete my account?+

How do I create my first card?+

How can I share my card?+

Where is my list of scanned cards?+

How do I change my password?+

Which video formats can I upload?+

How do I delete my account?+

How do I report a security issue?+

Where do I get my card QR code?+

The scan is not working. What should I do?+

What is an API key and how do I use it?+

How long do you keep my data?+

Do I need the app to view a D-Card?+

What are card templates?+

Can I create more than one card?+

Is there a limit on how many cards I can create?+

What does the QR code contain?+

What are Scanned Cards?+

How do I remove a scanned card?+

Can I change my card template and colors?+

Frequently asked questions

What is D-Card?+

How do I create an account?+

How do I create a new card?+

How do I scan a QR code to save a card?+

How do I create a business profile?+

I forgot my password. How do I reset it?+

What are the upload size limits?+

How do I turn notifications on or off?+

How do I create a support ticket?+

Where is the privacy policy?+

What plans and limits do you offer?+

Who can view my public card?+

What are Business Networks & Associations?+

How do I contact support?+

How do I verify my email or phone?+

How do I edit my card?+

Can I add a card without scanning?+

How do I add my company logo?+

I did not receive the OTP. What do I do?+

Which image formats are supported?+

Where do I see unread notifications?+

How do I check my ticket status?+

Where are the terms and conditions?+

How do I delete my account?+

How do I create my first card?+

How can I share my card?+

Where is my list of scanned cards?+

How do I change my password?+

Which video formats can I upload?+

How do I delete my account?+

How do I report a security issue?+

Where do I get my card QR code?+

The scan is not working. What should I do?+

What is an API key and how do I use it?+

How long do you keep my data?+