Delete D-Card Data | D-Card

(Keep Your Account)

App: D-Card Effective date: 2026-08-18 Last updated: 2026-08-18

This page is for D-Card users who want to delete some or all of their data without deleting their D-Card account. You can read it without signing in. Operated by D-Card.

Canonical URL: https://d-card.io/delete-data

To delete the entire account instead, see Delete Your D-Card Account.

When you delete selected data, D-Card removes it from normal user-facing services promptly. The information is then permanently deleted or irreversibly anonymized from active operational systems within 30 days. Soft-delete is the immediate hide step, not the final deletion. This is not an instant hard wipe of every backup or of copies another user already saved.

How to delete selected data in the D-Card app

1. Delete an individual digital card

1. Open Home (Dashboard). 2. Open the D-Card you want to remove. 3. Tap Delete and confirm.

You can also delete a card from My Cards with the same Delete action.

The card is removed from your live D-Card account and public link immediately. Permanent deletion or irreversible anonymization of operational copies happens within 30 days. This cannot be undone in the app. Removing your original card does not automatically erase copies that other users independently saved.

2. Delete profile photos, logos, and media

1. Open Profile. 2. Edit your business profile. 3. Remove the logo, cover photo, or gallery items you no longer want. 4. Save the profile.

Removed media is taken down from your live profile and public card immediately. Origin files in operational storage are deleted or anonymized within 30 days.

3. Delete products, links, and card content

1. Open Profile. 2. Edit products, social links, contact fields, or other card content. 3. Delete or clear the items you want removed. 4. Save.

Those fields are removed from your live D-Card and public link.

4. Delete scanned or saved cards

1. Open the Scanned tab. 2. Open the saved card (or use Remove on the list). 3. Confirm Remove from Scanned Cards.

This only removes the card from your directory. It does not delete the owner’s original D-Card. If you shared a public card, another user who independently saved a copy may still have that copy under their account. Contact privacy@d-card.io to submit a verified privacy request about copies that contain your personal information.

5. Request deletion by email (when you cannot use the app)

Email privacy@d-card.io from the address on your D-Card account.

Include:

The email or phone on the account
What you want deleted (for example: a card, photos, products, scanned list, or other personal data)
That you want to keep the account

We verify ownership before acting. We do not delete data from an unverified email message.

What is deleted

After you delete in the app, or after we complete a verified request:

The selected digital card, profile photo, logo, gallery item, product, link, or scanned-card entry is removed from live D-Card services immediately
Public card pages, QR resolution, search, and normal Admin views stop showing that item
Operational copies are permanently deleted or irreversibly anonymized within 30 days
Your D-Card account stays active

What may be kept

Your account, login, and remaining cards or profile fields you did not delete
Copies of your public card that other users independently saved in their own scanned directory (those stay under their control unless a verified privacy request applies)
Narrow records needed for security, fraud prevention, disputes, or law — restricted, not used to recreate your profile or card, and kept only for the applicable required period
Encrypted backups, which are isolated from normal use and expire according to the backup schedule (see below)

Deleting selected data is not the same as deleting the account. Account deletion is described at https://d-card.io/account-deletion.

Retention period

Live D-Card services: removed promptly after you delete in the app, or after a verified privacy request is completed.
Active operational systems (database and object storage in use): permanently deleted or irreversibly anonymized within 30 days.
Encrypted backups: residual copies may remain until those backups expire. They are not used for normal product features. Current operations documentation retains production database backups for at least 90 days (and may keep longer monthly snapshots). D-Card does not claim that every backup expires within 30 days until operations shortens that schedule.
Legal or security holds: kept only as long as required, which may be longer than 30 days, and only for the specifically protected records.

If you need the whole account removed, use Settings → Privacy & Security → Delete Account, or read Delete Your D-Card Account.

Contact

Privacy: privacy@d-card.io
Support: support@d-card.io
Entity: D-Card
Website: https://d-card.io